Better Communication Habits
Proverbs 21:23 "He who guards his mouth and his tongue, guards his soul from troubles."
-I want to take a few minutes and talk about the fact that
we are always communicating and how to get our message out more effectively in
our area of ministry.
-Remember that we spend all day, every day
communicating. When you think
communication think sending and receiving signals.
-We
communicate via – verbally, visually, written word (email, social media, notes,
books, etc.), and through our image (body language, attitude, word selection
and tone of voice).
-7% of
a person’s response to your communication will be based on your words, 38%
based on your tone/attitude and 55% is based on your image.
-Body
Language and Appearance communicate far more than language.
-To
improve your effectiveness as a communicator improve your attitude and image.
-To
improve your attitude there are a few things to try:
-Coffee,
Health, Prayer Life, Servant’s Heart, Focus
-Under
Focus – With each instance of communication attempt to improve the lives of
whoever you are communicating with. For
us in ministry, each communication opportunity should in a small way point
others to Christ.
-To improve image take a look at
your face and clothing.
-Put
a smile on your face. Some of us may have to fake it for a few weeks until it
becomes more natural.
-Dress
– We have always heard “Don’t dress for the job you have, dress for the job you
want. Cross that out immediately. It doesn’t work. If I did that I would come in every day
dressed in a baseball uniform because the job that I want is shortstop for the
Cincinnati Reds. Here is a new standard…Dress slightly better than the audience
you will be communicating with.
-Basic Communication Filter
-Pass
all communication through this filter: Does it Honor God, Display Grace and
Draw People to Christ?
-“Don’t
Hit Send” until you can answer all 3 questions.
-Galatians
5:14-16 Filter “…You shall love your neighbor as yourself. But if you bite and
devour one another, take care that you are not consumed by one another. But I
say, walk by the Spirit, and you will not carry out the desire of the flesh.”
-Make your ideas “sticky.”
Ie. Make them stick in people’s minds.
Are you like me and have to constantly remind people about things you
have already communicated with them? In
the Youth Ministry I am constantly telling people when/where an event or
activity will be. We use Facebook, a
Newsletter, Church Bulletin, Announcements, Texts, Emails, etc. and still
people don’t know what is going on. How
about as a teacher (which almost all of us in this room are at some point in
our ministry schedules) would you like what you teach to be retained better by
your students?
-Here are some ideas to help your communications stick in
peoples minds:
-Use
Humor
-Use
Visuals
-Change
things up
-Use
real life examples
-5 Step Process for Resolving Conflict:
Say:
-Here
is What I Observe….
-For
Example (Do you remember this happening)…
-Here
is what would work better…
-When
you do this (here is the way they benefit):
-Can
I count on you to:
-3 Keys
to help resolve conflicts:
-Don’t
say “never” or “always”
-Don’t
attack personality, deal only with behavior (only if you observe the behavior, never act on hearsay).
-Only deal with
the behavior you are confronting at that moment